Trading Experience Innovation
Creating a future for flexible energy trading in the UK
Energy | 2022
MY ROLE
CX Strategist & Design Team Lead
IMPACT
30+
Partner organisations engaged in co-design of the new renewables platform
Four
Priority platforms services fully prototyped an tested with B2B users
100+
Stakeholders mobilised across the wider NGESO capabilities
CONTEXT
National Grid ESO manages the country's electricity grid, ensuring energy availability and supporting the UK's zero carbon targets.
To fully support the shift toward renewable energy, they needed to modernise their national energy trading platform.
CHALLENGE
How can NGESO reimagine the trading platform to support all traders and promote a greener energy mix?
SOLUTION
The aim of the engagement was to help NGESO organise discussions, engage current and new players in the energy sector and mitigate risks in the creation of a new UK-wide trading platform.
I led a strategic initiative that engaged more than 30 ecosystem stakeholders, to discuss and balance complex and diverse needs between incumbents and new flexible traders. A prototype was shaped and became NGESO's preferred communication tool at all organisational levels.
This prototype evolved into a full product, supporting energy trading in the UK since November 2023.
SPOTLIGHT
01
Cluster of requirements
across the ecosystem
02
Experience design journey
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